Terms of service

These Terms of Service outline how Dream Looks operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from our website: https://dreamlooks.co.uk.

By using our website and placing an order, you agree to the conditions described in this agreement.

1. Business Information

Dream Looks is an online retailer specializing in women’s fashion and stylish apparel. When you shop with us, you are entering into a transaction with:

Business Name: Dream Looks
Website: https://dreamlooks.co.uk
Customer Support: support@dreamlooks.co.uk

2. Products and Ordering

When you purchase clothing products from our store, the following conditions apply:

Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.
Product Accuracy: Product images and descriptions are displayed as accurately as possible. However, we cannot guarantee that your monitor’s display of colors and styles will be exact.
Order Refusal: We reserve the right to refuse service or cancel orders at our discretion, including orders with incorrect pricing or suspected fraudulent activity.

3. Pricing and Payment

We accept the following payment methods for your purchases:

Major credit cards (Visa, Mastercard, American Express, Discover)
Secure digital payment options (e.g., PayPal, Google Pay, Apple Pay)
Currency: All transactions are processed in GBP (British Pounds).
Security: All payments are processed through secure, encrypted third-party payment providers. Dream Looks does not store or have direct access to your full credit card numbers or bank details.
Billing Info: You agree to provide accurate and complete billing information for all purchases.

4. Shipping and Delivery

We handle the delivery of your clothing products according to these terms:

Shipping Area: We ship to addresses within the United Kingdom only.
Processing Time: Orders are processed within 1 to 2 business days (excluding weekends and holidays).
Delivery Time: Delivery times typically range from 3 to 7 business days after order processing.
Shipping Costs: We offer Free Standard Shipping on all orders within the United Kingdom.
Risk of Loss: Risk of loss and title for items pass to you upon delivery to the shipping carrier.
Inspection: Please inspect your package immediately upon delivery to ensure all items are received in good condition.

5. Returns and Refunds

We accept returns under the following conditions:

Return Window: You may return unused items within 30 days of delivery for a full refund.
Condition Requirements: To be eligible for return, items must be unworn, unwashed, and unused, in original packaging, and with all tags attached. Items that show signs of wear, stains, perfume, or washing cannot be returned due to hygiene standards.
Return Process: Contact info@dreamlooks.co.uk to request return instructions before sending any items back. Returns without authorization will not be accepted.
Return Shipping: You are responsible for paying return shipping costs unless the item arrived defective or incorrect.
Refund Processing: Once we receive and inspect your return, we will process your refund within 7 business days to your original payment method.

6. Product Usage and Care

Due to the nature of clothing products, the following terms apply:

Proper Fit: It is your responsibility to ensure the clothing fits properly.
Care Instructions: Follow the care labels on each garment to maintain quality. Improper washing or handling may damage the product.
Liability: Dream Looks is not responsible for damage caused by improper use, washing, or handling.

7. Damaged or Defective Items

If your item arrives damaged during shipping:

Contact us at info@dreamlooks.co.uk within 48 hours of delivery.
You must provide clear photographs of the damaged product and the original packaging.
We will arrange for a replacement or full refund at no additional cost to you for items damaged in transit.

8. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Dream Looks and protected by copyright laws. You may not use, reproduce, or distribute our content without written permission.

9. Third-Party Services

We may use trusted service providers to process payments, ship orders, and analyze website performance. These providers only access information necessary to perform their services on our behalf and are contractually obligated to protect your data.

10. Limitation of Liability

Dream Looks shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

12. Changes to These Terms

We may update these Terms of Service at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page and become effective immediately upon publication. Continued use of our website constitutes acceptance of the updated terms.

13. Contact Information

For any questions or concerns regarding our Terms of Service, please contact us:

Shop Name: Dream Looks

Email: info@dreamlooks.co.uk
Phone: +44 20 7486 0208
Store Location: 36 Thayer St, London W1U 2QX, United Kingdom

Store Business Hours:

Wednesday-Thursday: 10:30 AM–6:30 PM
Saturday: 11 AM–6:30 PM
Sunday: Closed

Response Time: We respond within 24 hours.