Shipping Policy
Thank you for visiting and shopping at Dream Looks. The following terms and conditions outline our Shipping Policy to ensure clarity and transparency for our valued customers.
Shipping Area
We currently provide shipping services exclusively within the United Kingdom. At this time, we do not offer international shipping.
Shipping Costs
We offer Free Standard Shipping on all orders shipped within the United Kingdom.
- There are no hidden fees or minimum order requirements.
Order Processing & Delivery Times
We want you to know exactly when your order will arrive. Our shipping timeline is as follows:
- Order Cut-Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)
- Order Handling Time: 1 to 2 Business Days (Monday – Friday)
- Order Transit Time: 3 to 5 Business Days (Monday – Friday)
- Total Delivery Time: Typically 4 to 7 business days after you place your order.
Please note: Orders placed after the 4:00 PM GMT cut-off time on Friday, or during weekends or holidays, will begin processing on the next business day.
Shipping Carriers
We use reliable carriers such as:
- Royal Mail
- Hermes
- DPD
- Yodel
These trusted UK-based carriers offer trackable services, ensuring a smooth and secure delivery experience for your order.
Order Tracking
Once your order has been fulfilled and dispatched, you will receive a Shipping Confirmation email containing your tracking number. The tracking link may become active within 24 hours after dispatch.
Address Changes
We are unable to change the shipping address once the order is in transit. If you need to change the delivery location, please contact us within 24 hours of placing your order.
Lost or Damaged Packages
- Damaged Items:
If your item arrives damaged, please contact the shipping carrier to file a claim. Be sure to keep all packaging materials and shipping boxes for reference. - Lost Packages:
If tracking shows “Delivered” but you have not received your package, please check with your neighbors or your local post office first. If the package is confirmed lost, please contact us within 7 days.
Shipping Responsibility
Once an order has been handed over to the shipping carrier, delivery timing and handling are the responsibility of the carrier. However, if you experience a shipping issue, please contact us and we will do our best to assist you.
Contact Information
For any questions or concerns regarding your shipping and delivery, please reach out to us:
Shop Name: Dream Looks
- Email: info@dreamlooks.co.uk
- Phone: +44 20 7486 0208
- Store Location: 36 Thayer St, London W1U 2QX, United Kingdom
Store Business Hours:
- Wednesday-Thursday: 10:30 AM–6:30 PM
- Saturday: 11 AM–6:30 PM
- Sunday: Closed
- Response Time: We respond within 24 hours.
